FIOS rant...

Over at the parish blog I'm praising God and loving the season and community, but here, I seethe.

Our friend PJ got FIOS a while back, and constantly brags about how great it is. So we finally got around to ordering it this week at our house. The day after it was installed, our email accounts (which were already through Verizon) stopped working. I tried a couple of times to contact Verizon/Fios, but didn't have the time to wade through the endless choices and muzak. (I know, I even said "AGENT" to get through to a human, which worked, except that the human I got to put me back on hold, more muzak.

Today Scott called and got through to a snotty "service" person who told us that actually, they don't really help people who use Macs (Really? Cause the tech who came out to install didn't mention that they weren't so hot on Macs when he saw ours in our house).

So, although when I try to access my email account through Verizon's website, and it says my account is suspended, she said it is not. What do I do to get my email now? Well, she didn't know, she saw both email accounts and so the problem must be with us.

Comcast, we miss you!!!

What does the FIOS button do?!?!?

Yesterday the FIOS guy came, and set us up in the living room, bedroom and kitchen. Now we have the craziest array of channels, including BYU TV and local channels from weird places, like Dedham. I spent my time in the morning trying to cram in as many of the DVR'ed shows I had on the Comcast box before I had to run off to work.
Here's a weird thing: in the morning, I put on my twitter page that we were getting FIOS. By the time I logged on again (around 4PM) I had a new follower, a Verizon FIOS guy (his twitter page says he's a policy blogger)! Very Big Brother, don't you think?
FIOS is as bitchen as they say, lots of channels, lots of fun features, and 40.00 cheaper than what we were paying Comcast, but now begins the adjustment period. I realized this morning that I need to program the new DVR box with all the shows (and there were a LOT) that we used to DVR before... why didn't I write a list? I have been able to figure out how to set recordings and series recordings, but haven't slogged through the guide enough to get them all back.
I had the old remote memorized and could flip around through it with ease, knew my stuff, knew what to do. I guess there's some kind of book around here somewhere to teach me how to use it, but I don't look forward to that... well, I guess I'll adjust.
Maybe I'm not that great at facing change...